Glossaries, Table notes and Resources

Glossary - Family support services

TermDetails
Family Wellbeing Service Provided by Aboriginal and Torres Strait community-controlled organisations to provide support and responses that are culturally safe and responsive, reflect community and family strengths, local needs and aspirations, leadership and cultural knowledge to improve Aboriginal and Torres Strait Islander families social, emotional, physical and spiritual wellbeing, and build their capacity to safely care for and protect their children.
Enquirer Anyone who contacts a Family and Child Connect service for advice and information, including parents, grandparents, other family members, young people, community members and professionals such as doctors, nurses, teachers and police. Enquirers can call 13FAMILY (13 34 64) or use the on-line referral form to contact a Family and Child Connect.
Family and Child Connect A free service provided by community organisations that families, community members and professionals can access to get information, advice and/or referral to support services so that families experiencing vulnerability receive the support they need as early as possible and without the involvement of statutory child protection services.
Family support services Services aimed at averting crisis and/or the need for a tertiary response or in some cases supporting families to re-establish themselves following a tertiary or crisis intervention. These services, provided by community organisations, work collaboratively with families to provide needs assessment, case management, practical in-home support, individual and family counselling, and specialist services as required. This maximises the assistance to the family, as case management is provided with an integrated service system.
Intensive Family Support A consent-based program provided by community organisations that responds to families experiencing vulnerability with children and young people (unborn to under 18 years) who are at high risk of involvement in the statutory child protection system. Families may refer themselves or be referred to services directly from the department, other government agencies and non-government organisations with the consent of the family, or from prescribed entities and the department’s Regional Intake Services without the families’ prior knowledge or consent.
Mandatory reporters Approved teachers, doctors, nurses, police officers with child protection responsibilities, a person performing a child advocate function under the Public Guardian Act 2014, early childhood education and care professionals, departmental employees and employees of licensed care services may refer a child or a family directly to a service provider, including an intensive family support service.
Multiple and complex needs Multiple needs or challenges that may be long-standing and entrenched, or a single issue that is so complex that it impacts on many levels of family functioning often over years and sometimes generations. These issues require intensive support to develop sustainable strategies and skills for families to either overcome or effectively manage these challenges into the future. May include, but are not limited to issues such as: housing instability; mental health; drug and alcohol misuse; domestic and family violence; parenting challenges; unemployment; and financial stress.
Prescribed entity Means each of the following entities:
  • the chief executive
  • an authorised officer
  • a licensee
  • the public guardian
  • the chief executive of a department that is mainly responsible for any of the following matters:
    • adult corrective services
    • community services
    • disability services
    • education
    • housing services
    • public health
  • the chief executive officer of the Mater Misericordiae Health Services Brisbane Ltd (ACN 096 708 922)
  • a health service chief executive within the meaning of the Hospital and Health Boards Act 2011
  • the police commissioner
  • the principal of a school that is accredited, or provisionally accredited, under the Education (Accreditation of Non-State Schools) Act 2001
  • the person in charge of a student hostel
  • the chief executive of another entity, that provides a service to children or families, prescribed under a regulation.
Referral from Family and Child Connect Occurs after the Family and Child Connect has engaged the family, assessed their needs and gained the family’s consent to be referred on for support.
Referral to Intensive Family Support Families can self-refer.
Referrals must meet the following criteria:
  • there is a child or young person (unborn* to 18 years) and
  • the family has multiple and/or complex needs and
  • the family would benefit from access to intensive and specialist support services
  • without support the child, young person and family are at risk of entering or re-entering the statutory child protection system
  • the child is not currently in need of protection.

*Concerns about an unborn child cannot be referred without the pregnant woman’s consent.

Referral (to a family support service) Families can self-refer.
Referrals must meet the following criteria:
  • there is a child or young person (unborn to 18 years)
  • the family would benefit from access to family support and/or a referral to a specialist support service
  • the child is not currently in need of protection
  • the family consents to the referral.